Verizon outage: When will service be restored?

WASHINGTON — A Verizon outage Monday morning has left tens of thousands of customers unable to make calls, text or access mobile data. 

More than 100,000 customers reported issues with their cell service, according to the outage tracking website DownDetector. The outage left many iPhone users in SOS mode, meaning it can only make emergency calls. 

“We are aware of an issue impacting service for some customers,” Verizon confirmed in a statement Monday. “Our engineers are engaged and we are working quickly to identify and solve the issue.” 

The company did not give further details about the extent of the outage or when it may be resolved, but their official support account has been responding to a flood of posts on X about the issue. 

SOS mode is simply a way for your iPhone to tell you that you don’t have a proper cellular connection, meaning you’re only able to call or text emergency services through the cellular network.

iPhone 14 or newer models also have satellite SOS capability, so you’re able to call 911 even when outside of any cellular service range, unless you’re some place where signal can’t get out at all. 

Android phones will also let you call 911 without service, although it’s not called SOS mode. 

Wi-Fi calling is a built-in feature on most Android devices and iPhones and can be turned on under the phone’s settings.

If Wi-Fi isn’t available, there are few options for cell phone users. It’s possible to switch services if a phone is unlocked, but that requires signing up online and porting your phone number.

Some apps, including Google Maps, have limited service offline. Payment apps also do not use a phone’s cell service to work and should also be useable.

Chris McCrory contributed to this report.